Conflict can tear teams apart or generate innovations that result in better operations and patient care. Great leaders know how to resolve destructive conflict and foster constructive conflict within their team and organization.
In Conflict Resolution Strategies for Optimizing Team Strengths & Differences, health care leaders will learn brain-based strategies for identifying and resolving destructive conflict. Participants will also gain strategies for fostering a culture of constructive conflict, which uses the different perspectives, experiences and ideas of interprofessional and intergenerational teams to creatively solve problems, enhance decision-making and strengthen teams.
Designed for clinical, non-clinical, academic and administrative health care leaders, this engaging, effective and convenient on demand program includes health care specific scenario practice and provides details on which conflict resolution strategies are most effective in health care organizations. Grow your leadership skills and gain continuing education credits.
Average run time
This program is expected to run 2.5 hours in total and is designed to be accessed multiple times and through multiple devices. Leaders can complete a portion of the program at a time, returning to where they left off and diving back into their learning.
Tuition
- $50
- $35 for RUSH employees (contact CILL from your RUSH email for details)
- RUSH employees can use Employee Enhancement Funds to be reimbursed for the program
• Identify costs and benefits of conflict
• Detail the root causes of conflict in health care settings
• Explain the leader’s role in conflict and conflict resolution
• Describe effective conflict resolution mindsets, behaviors and strategies
• Employ a structured 6-step approach to conflict management
Accreditation Statement
In support of improving patient care, Rush University Medical Center is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit Designation Statements
For Medicine:
Rush University Medical Center designates this live activity for a maximum of 2.50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only credit commensurate with the extent of their participation in the activity.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME of the American Board of Surgery’s Continuous Certification program. It is the CME activity provider’s responsibility to submit learner completion information to ACCME for the purpose of granting ABS credit.
For Nursing:
Rush University Medical Center designates this knowledge-based live activity for a maximum of 2.50 nursing contact hour(s).
For Pharmacy:
Rush University Medical Center designates this knowledge-based live activity for a maximum of 2.50 credits contact hour(s) for pharmacists.
For Psychologists:
RUSH University Medical Center designates this enduring material for 2.50 CE credits in psychology. Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The APA CEP Office maintains responsibility for the content of the programs.
For Social Work:
As a Jointly Accredited Organization, Rush University Medical Center is approved to offer social work continuing education buy the Association of Social Work Boards (ASWB) Approved continuing education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 2.50 general continuing education credits.
For physical therapy or occupational therapy:
Rush University Medical Center is an approved provider for physical therapy (216.000378) and occupational therapy (224.000220) by the Illinois Department of Professional Regulation.
Rush University Medical Center designates this live activity for 2.50 continuing education credits.